Privacy policy

SIA KLEAN ("KLEAN" or "we", "us", or the "Company") take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the KLEAN marketplace. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

Privacy Policy applies only to information that we collect on the website klean.lv, ("Site") and through the KLEAN mobile applications, including the mobile application for Clients and the mobile application for Kleaners (the "App") (collectively the "KLEAN marketplace").

We collect information that you voluntarily share with us through the KLEAN marketplace.

If you are using the KLEAN marketplace to request services, you may give us:

Contact information, such as your name, telephone number, and email address

Information about your home, such as the square meterage, if you have pets, the types of appliances and street address, city, zip code, where your home is located, and details of entrance to your property, if applicable.

Geographical location

Gender

We may also receive information about you from third parties if you use any websites or social media platforms operated by third parties (for example, Facebook, Twitter or LinkedIn) and, if such functionality is available, you have chosen to link your profile on the site with your profile on those other websites or social media platforms.

Billing information, such as credit or debit card number, expiration date & security code, and card holder’s name

Information about the company you represent, including the full name of the business, legal address, actual address, Registration number, VAT number, website, bank account information, including bank name and account number.

Ratings and reviews of the Kleaners you engage through the KLEAN marketplace

If you participate on the KLEAN marketplace as a Kleaner, you may give us:

Contact information, such as your name, email address, correspondence address, and phone number, legaladdress, National ID number

Bank account information, including credit card number, name of the bank, bank account number.

Application information, if requesting consideration to participate as a service professional through the KLEAN marketplace, such as your experience, skills, eligibility to work, and availability

Although users can submit credit card or other payment card information to pay for a service through the KLEAN marketplace, KLEAN does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Adyen BV, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. Adyen then communicates to KLEAN whether your payment has cleared, but does not provide payment card information to KLEAN.

We collect information through technology to enhance our ability to serve you. When you access and use the KLEAN marketplace, KLEAN and, in some cases, our third-party service providers collect information about how you interact with the KLEAN marketplace.

When you visit the KLEAN marketplace, we collect your Internet Protocol (IP) address. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the KLEAN marketplace to Personal Information you provide us.

We may also collect a Universally unique identifier for your computer, mobile device, or other device used to access the KLEAN marketplace ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the KLEAN marketplace. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us.

For information about cookies, please visit our Cookies Policy.

When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:

Your preferred language.

Your mobile operating system.

Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device

We may also collect information about how you use the App.

KLEAN marketplace includes links from the KLEAN marketplace to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Facebook buttons) from Third-Party Sites. KLEAN does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site's privacy policy.

We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the KLEAN marketplace. Including: Scheduling, rescheduling, and cancelling services; Rating and reviewing Kleaners; Providing public profiles of Kleaners; Addressing service complaints; Communicating with you by email, telephone, or text message, in accordance with your wishes; Managing payments for services; Considering whether to engage Kleaners on the KLEAN marketplace; Improving customer service; Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails; Troubleshooting technical problems on the KLEAN marketplace; Responding to questions and feedback; Conducting research and analysis; Marketing and advertising products and services; Continuously evaluating and improving the online and mobile user experience; Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters; Contacting you with regard to your use of the KLEAN marketplace and, in our discretion, changes to the KLEAN marketplace and/or the KLEAN marketplace policies; If, as a Client, you have booked a Kleaner to provide services to you, we will provide your contact details to the relevant Kleaner to enable them to attend at service visits and to contact you if necessary.

We will include the Kleaner’s first name and photograph in their profile on theKLEAN marketplace, which will be available to and searchable by all users ofthe site. We will also pass the Kleaner’s name andtelephone number to any Client of the site who has booked and paid a depositfor a Kleaner to provide services to them.

By using the KLEAN marketplace, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. If you wish to opt-out of promotional emails, text messages, or other communications, you may opt-out by following the unsubscribe options described below. You acknowledge that you are not required to consent to receive promotional messages as a condition of using KLEAN marketplace or the Services. You may opt-out of receiving promotional or marketing texts or calls from KLEAN at any time. You may also opt-out of receiving all texts or calls from KLEAN, however you acknowledge that opting out of receiving all texts may impact your use of the KLEAN marketplace or the Services.

The information described in this section may be transferred to, or processed and stored in, Latvia and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.

We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:

KLEAN marketplace may display profiles of the Kleaners who participate on the KLEAN marketplace. Theseprofiles may include the Kleaner’s name, and ratingsand reviews about the service professional provided by their Clients. The Kleaner’s profile may be visible to all users of the KLEANmarketplace.If you provide a rating or review about a Kleaner, we may post your first name, the initial of your last name, along with your rating or review on the Kleaner’s profile. In addition, Kleaners may use your ratings and reviews, as well as thispersonal information about you, in their own marketing materials.

Third party companies and individuals provide or facilitate certain aspects of the services offered through the KLEAN marketplace on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

If you choose to log-in to the KLEAN marketplace through Facebook or another social networking site, we may share information about your account with the social networking site.

We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of KLEAN, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your Service, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any communication between our KLEAN marketplace and our databases follow the HTTPS protocol and use industry standard secure sockets layer (SSL) encryption technology connections.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access. If we change this Privacy Policy, we will post those changes on this page. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them.

You may contact privacy@klean.lv to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the KLEAN marketplace.

In addition, you may cancel or modify the email communications you have chosen to receive from the KLEAN marketplace by following the instructions contained in emails from us.

If you have any questions about this Privacy Policy, we'll do our best to answer them promptly.


privacy@klean.lv

SIA KLEAN

Sporta street 2

Riga, LV-1013

Latvia

Legal documents